Why can't the land title office give me legal advice?

Land title staff are unable to advise on legal rights or actions associated with land titles and charges. The Registrar of Land Titles and staff...

What is the address for the land title office?

The LTSA has land title offices in Kamloops, New Westminster and Victoria. For hours and address information, visit...

What is the LTSA's mandate?

Established in 2005, the Land Title and Survey Authority of British Columbia (LTSA) is a publicly accountable, statutory corporation responsible...

To whom is the LTSA accountable?

The LTSA is accountable to the users of British Columbia's land title and survey systems. Accountability and transparency of LTSA operations is...

Why is it important to hire a professional?

Professionals such as lawyers, notaries public, real estate agents and land surveyors contribute to having a high quality land title system in BC...

Sentis Market Research surveyed Land Title and Survey Authority of BC (LTSA) customers in September 2018 to measure satisfaction, trust and other aspects of the LTSA's services. Over 1,200 survey responses were completed.

PDF iconRead a summary of the results.

Overall, customers are satisfied with the LTSA (97%) and trust the organization (92%). Below is a Key Performance Indicators summary:

  • 97% are Very Satisfied/Satisfied with the LTSA
  • 73% had an Excellent/Very Good experience with the LTSA
  • 92% rate the LTSA as Excellent/Very Good as a trusted source of property information
  • 89% rate the LTSA as Very Easy/Easy to do business with

Similar to prior surveys, customers recommend three key improvements to LTSA services:

  • Increase the consistency of examination of land title applications
  • Provide clearer information in land title defect notices issued to customers
  • Provide better assistance to frequent (power) users

The LTSA is planning to make service improvements in 2019 that will help to address the above issues. We will update customers in Summer 2019 on our progress.

Thank you to everyone who took the time to share your feedback.