In the 2016 LTSA Stakeholder/Customer Survey results, customers recommended three key improvements to LTSA services:
- Provide clearer information in land title defect notices issued to customers
- Increase the consistency of examination of land title applications
- Improve access to help materials
This month, the LTSA introduced improved guidance to land title examiners for preparing non-standard (specialized) defect reasons. Other actions taken since the survey was conducted in September 2016 include:
- Land title offices sharing examples of inconsistent examination decisions with each other to avoid future occurrences
- Publishing information about common errors and reasons for defects to help customers
- Ensuring Land Title practice updates are communicated in a timely way and through multiple channels (e.g. Practice Note 01-18, Strata Property Act)
The LTSA is conducting its next Customer Survey in September 2018, and results will be shared with customers in November 2018.