Continually Invest in People and Capabilities
Engage and invest in employees to build a customer-centric culture.
Key achievements for this objective include:
Employee Experience
LTSA values its employees and prioritizes developing their skills, knowledge and abilities. Throughout the year, LTSA implements activities and actions to improve the employee experience. This includes an annual engagement survey and regular gatherings between employees and leadership to build connection and open communication.
Leadership Capability
LTSA has invested in an in-house leadership program to develop capabilities which support strategic thinking, focused performance management and effective program delivery. The program includes formal training, coaching and mentorship, which strengthens organizational culture and helps LTSA deliver on strategy.
Employee Development and Training
LTSA invests in the learning and development of employees to strengthen innovation capabilities and build skills that enhance understanding of the public interest and drive business performance. LTSA provided organization-wide employee training on topics related to accessibility and cyber-security, as well as training for new employees on DE&I, privacy and code of business conduct and ethics. An ongoing monthly Lunch and Learn program offered sessions to improve business knowledge, life skills and personal wellbeing. LTSA also continued to support individual requests for external training and development in support of organizational and team objectives.
Diversity, Equity and Inclusion
LTSA has continued to maintain diversity, equity and inclusion (DE&I) initiatives and has incorporated ongoing enhancements to best practices and organizational culture. LTSA supports equality and reduces inequality through regular review of hiring practices, pay equity and an organizational culture where all our people can share their diverse views, skills and backgrounds. LTSA’s first Accessibility Plan has been completed which provides a three-year view of efforts to identify, remove, and prevent barriers that affect people with disabilities who use LTSA’s services and facilities.
Award Winning Culture
LTSA has once again been recognized as one of BC’s Top Employers by the editors of Canada’s Top 100 Employers. This is the seventh year in a row for LTSA to be on the list (2019-2025). BC’s Top Employers is a special designation that recognizes those employers in BC that lead their industries in offering exceptional places to work. Employers are compared to other organizations in their field to determine which offer the most progressive and forward-thinking programs to attract and retain talented employees.