COVID-19 Notice: LTSA Front Counters Open By Appointment Only

Please be aware that LTSA’s Land Title Office front counters are open by appointment only. A new booking and visiting procedure is in place to protect the safety of our customers and staff. Customers can contact the Customer Service Centre to book an in-person visit. Please visit or follow us on Twitter for more information.

It is important to be aware that legislation defines the LTSA’s role and limits how we can answer your questions. For example, our staff is not allowed to provide legal advice or help fill out forms.

Only after you submit your application to the LTSA, can we advise on the correctness and accuracy of your application’s information.

If you need more help than we can provide, please contact a legal professional.

Registered property owners are not permitted to remove a mortgage on title, either in person or by mail to a land title office.

Most lenders will electronically file the form necessary to remove a paid off mortgage (Form C Release of Mortgage) through a lawyer or notary on behalf of registered owners. You may wish to verify with your lender that the form has been filed, and if they can mail a complimentary State of Title Certificate as proof of the change.

If you were instructed by your lender to file a Form C Release of Mortgage, you can mail the completed form along with a cheque or money order to the land title office in New Westminster. Due to COVID-19, our front counters are closed to the public.

To remove or add a new mortgage to your title, LTSA recommends you hire a lawyer or notary public to assist.