COVID-19 Notice: LTSA Front Counters Open By Appointment Only

Please be aware that LTSA’s Land Title Office front counters are open by appointment only. A new booking and visiting procedure is in place to protect the safety of our customers and staff. Customers can contact the Customer Service Centre to book an in-person visit. Please visit or follow us on Twitter for more information.

Strategic Direction

The mission of the LTSA is to deliver innovative trusted expertise and reliable land-related solutions to support the economy in the public interest.

The LTSA’s vision is to build a real property market that is trusted and transparent.

In pursuit of our mission and vision, the LTSA has a set of core values:

  • Accountability: We are accountable and responsive to customers and stakeholders.
  • Integrity: We act with the highest standards of integrity.
  • Respect: We treat each other and our customers and stakeholders with respect.
  • Improvement: We continuously develop our business, knowledge and skills.

Strategic Objectives

LTSA has identified four strategic objectives to support its mission of delivering innovative and trusted expertise and reliable land-related solutions to support the economy in the public interest:

  1. Improve Operational Excellence: Continually improve internal and customer-facing processes for a better service experience.
  2. Grow the Business in the Public Interest: Develop new business opportunities and product innovations that solve problems for customers and society at large.
  3. Reinvest and Strengthen Core Systems: Enhance core systems to ensure LTSA remains the ‘trusted source and place’ for real property information.
  4. Continually Invest in People and Capabilities: Engage and invest in employees to build a customer-centric culture.

LTSA will achieve these objectives in compliance with the regulatory framework and agreements that apply to the organization, through responsible and prudent fiscal management, and by continually seeking innovative ways to improve the business, all as we maintain our reputation for being the trusted source for real property information.

Business Plans

The LTSA Business Plan is a three-year plan that is guided by the LTSA’s strategic direction.

The plan outlines the initiatives and operational tactics the LTSA will use to achieve our strategic objectives and priorities.