Continually Invest in People and Capabilities
Engage and invest in employees to build a customer-centric culture.
Key business initiatives and achievements delivered to support this objective include:
Throughout the year, LTSA continued to implement and evolve action plans to promote and strengthen internal communications and connection to employees by using information from the 2021 survey and 2020 pulse check on engagement. LTSA is planning to conduct a pulse check on engagement in 2022 and a full employee engagement survey in 2023.
During the year, LTSA introduced new modes of working with a structured hybrid workplace program, which allows eligible employees to work from home up to three days per week. The Kamloops office was re-located to a new bright, modern building within the city, with improved workspaces and tools for employees. New modules were added to the cloud-based human capital management system that was introduced in 2020, including recruitment, onboarding and training.
Training and Development
LTSA continued to deliver training and development initiatives throughout the year, including a blended learning program for Examiner Trainees, which combines learning modules, training assignments and mentoring. Leadership development and management training also continued this year, with Insights Discovery workshops, change management certification and training, and performance management for people managers. All employees underwent annual cybersecurity training throughout the year and technology training as new tools were introduced. LTSA also continued to support individual requests for external training and development in support of organizational and team objectives. A monthly Lunch and Learn program offers all employees topics to improve their business knowledge, life skills and personal wellbeing.
Diversity, Equity and Inclusion
At LTSA, women make up close to 50% of the workforce and management team in recognition that gender balance and diversity strengthens the organization. LTSA is focused on building a workplace rich in diverse views, skills and backgrounds. To support achievement of this, the organization has developed a vision statement for Diversity, Equity and Inclusion (DE&I) for LTSA: Aligned with LTSA core values, the DE&I vision statement helps shape the identity of the organization and sends a clear message to current and future employees about LTSA’s culture.