Continually Invest in People and Capabilities
Engage and invest in employees to build a customer-centric culture.
Key achievements for this objective include:
LTSA conducted pulse check on engagement in June 2022 and achieved a score of 63%. Throughout the year, LTSA continued to evolve existing action plans to improve the employee experience. LTSA is planning to conduct a full employee engagement survey in 2023 and a pulse check on engagement in 2024.
Develop Leadership Capability
LTSA piloted a new Leadership Development program for both new and seasoned people leaders throughout the organization. The program provides a foundational understanding of leadership and participants learn how to effectively develop teams and team members who feel confident and empowered in their work. The first cohort is set to complete the six month program in late June 2023.
Training and Development
LTSA prioritizes investments in employee development and training. This year, activities included a blended learning program for Examiner Trainees, which also incorporates mentoring. In addition, LTSA provided Insights Discovery workshops, change management certification and training, mental health training, and performance management for people managers. All employees underwent annual cybersecurity training throughout the year, and a monthly Lunch and Learn program offered sessions to improve business knowledge, life skills and personal well-being. LTSA also continued to support individual requests for external training and development in support of organizational and team objectives.
Diversity, Equity and Inclusion
LTSA provided all employees Diversity, Equity and Inclusion training as part of ongoing efforts to build a workplace rich in diverse views, skills and backgrounds. The training also focused on the new vision statement for Diversity, Equity and Inclusion (or DE&I) for LTSA:
We are committed to fostering a safe, respectful and inclusive workplace where all employees can share their diverse views, skills and backgrounds.
Aligned with LTSA core values, the DE&I vision statement helps shape the identity of the organization and sends a clear message to current and future employees about LTSA’s culture.
Award Winning Culture
LTSA has once again been recognized as one of BC’s Top Employers by the editors of Canada’s Top 100 Employers. This is the fifth year in a row for LTSA on the list (2019-2023). BC’s Top Employers is a special designation that recognizes those employers in BC that lead their industries in offering exceptional places to work. Employers are compared to other organizations in their field to determine which offers the most progressive and forward-thinking programs to attract and retain talented employees.