Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open 9 am – 3 pm, Monday to Friday by appointment only. Many common transactions are now available online. To book an in-person visit, contact 1-877-577-LTSA (5872) .

LTSAContinually Invest in People and Capabilities

Continually Invest in People and Capabilities

Engage and invest in employees to build a customer-centric culture.

Key achievements for this objective include:

Enhance Employee Experience

LTSA conducted a full employee engagement survey in 2023 and achieved a score of 63%. Throughout the year, LTSA continued to evolve and implement existing action plans to improve the employee experience. LTSA is planning to conduct a pulse check on engagement in June 2024.

Invest in Development and Training

LTSA prioritizes investments in employee development and training. This year, activities included an in-house leadership development program, which includes formal training, coaching and mentorship. The ongoing work to build internal leadership capability provides additional strength to our organizational culture and helps LTSA deliver on our strategy. In addition, LTSA provided organization-wide training that includes topics related to Indigenous awareness, corporate policy and cybersecurity. An ongoing monthly Lunch and Learn program offered sessions to improve business knowledge, life skills and personal wellbeing. LTSA also continued to support individual requests for external training and development in support of organizational and team objectives.

Focus on Diversity, Equity and Inclusion

LTSA has continued to develop diversity, equity and inclusion (DE&I) initiatives and has incorporated ongoing enhancements to best practices and organizational culture. LTSA supports equality and reduced inequalities through regular review of hiring practices, pay equity and an organizational culture where all our people can share their diverse views, skills and backgrounds. The organization has continued to strengthen cross-functional knowledge and efforts related to ESG and sustainable development goals. LTSA’s DE&I vision statement helps shape the identity of the organization and sends a clear message to current and future employees about LTSA’s culture:

We are committed to fostering a safe, respectful and inclusive workplace where all employees can share their diverse views, skills and backgrounds. Valuing employee diversity strengthens workplace trust and enhances our ability to innovate in service of our customers and partners.

Award Winning Culture

LTSA has once again been recognized as one of BC’s Top Employers by the editors of Canada’s Top 100 Employers. This is the sixth year in a row for LTSA on the list (2019-2024). BC’s Top Employers is a special designation that recognizes those employers in BC that lead their industries in offering exceptional places to work. Employers are compared to other organizations in their field to determine which offers the most progressive and forward-thinking programs to attract and retain talented employees.