Join LTSA’s BC Property Connect pilot

Be one of the first BC property owners to create a secure, digital connection between you and your property. LTSA is introducing BC Property Connect, a new online service for property owners. Learn more

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Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open 9 am – 3 pm, Monday to Friday by appointment only. Many common transactions are now available online. To book an in-person visit, contact 1-877-577-LTSA (5872) .

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LTSAImprove Operational Excellence

Improve Operational Excellence

Continually improve internal and customer-facing processes for a better service experience.

Operational Excellence

LTSA’s operational accomplishments are aimed at identifying and implementing continuous improvements. Key business initiatives and achievements delivered to support this objective include:

Customer Engagement and Experience

LTSA uses customer feedback to identify enhancements that will improve customers’ experience. In addition to workshops and post-transaction feedback, the organization uses comprehensive results from the Customer Relationship Health Survey to identify ongoing enhancements to our customers’ experience. Using ongoing feedback from customers, LTSA introduced iterative changes that address the unique needs of different customer segments and improve the efficiency, accuracy and security of LTSA products and services.

Operations

LTSA is obligated under the Operating Agreement with the Province to process land title and survey services within specified timeframes, regardless of transaction volumes. The most recent provincial reviews were completed in 2025 and LTSA continues to meet the performance measures set by the Operating Agreement. We continually monitor average processing times and moderate the effort required to manually examine and register applications with automated solutions. During the year LTSA received 0.7 million land title applications, with 66.8% of the applications being processed automatically.

LTSA continued to focus on improving average processing times and consistency of decision making by increasing automation and increasing customer success with applications to reduce defects. During this reporting period, a number of updates were introduced to increase form validations to reduce defects, and LTSA continued to introduce additional electronic filing options for property owners and the public. LTSA also worked with customers to reduce defects in the year through hosting webinars and education sessions, and preparing and updating materials and guides on the LTSA website to support customers through the application process.

LTSA continues to operate the Land Owner Transparency Registry (LOTR), a public, searchable database containing information about individuals who are deemed to have an indirect interest in land. LTSA has continued to make enhancements to the LOTR filing and search processes, and continues to work with regulators to provide timely and relevant LOTR information.

Vault Records Program

LTSA’s vault records are an essential part of the land title and survey systems. LTSA has committed a historic investment of over $26 million to accelerate digitization of records and to create a digital vault. This initiative will help ensure the records are protected and accessible for future generations. Digitized records improve access while reducing the need for physical handling, thereby contributing to preservation.

The Vault Records Advisory Committee will continue to provide advice to LTSA on records and metadata with greatest interest to First Nations and LTSA will continue to provide records access to First Nations.

Discriminating Covenants

LTSA supports efforts to address discriminating covenants in land title records and is continuing to amend discriminating language in accordance with current legislation. With over 100 million records in paper and microfilm format, the effort to find and strike discriminating covenants is ongoing. Along with work to digitize historic records, LTSA is continuing to focus on extracting the highest quality text possible from digitized documents so that emerging artificial intelligence models can more easily assist in finding any remaining unaltered discriminating covenants.

Quality Assurance Program

To ensure accuracy and integrity of the land title register, the Director of Land Titles continued activities related to a Quality Assurance Program to maintain the accuracy of information and support continued customer trust and confidence  in the register.

Surveyor General

The Surveyor General operations staff provided significant support to the Province including work related to agreements signed with First Nations across BC, developing a plan to guide the restoration of property boundaries after a natural disaster, and working with the Alberta-BC Boundary Commission to maintain monumentation along the border. Further work by the Surveyor General was completed to modernize the Survey Framework and transition to modern datums.