In 2023/24, LTSA maintained focus on furthering our strategic objectives and continued to meet the performance measures set by the Board of Directors and our Operating Agreement with the Province of BC.
We met targets for average processing time and we reduced defects, ensuring customers’ transactions are processed easily and efficiently. Our pursuit of operational excellence has also ensured a high level of system availability and automation, contributing to a smoother application process for customers.
LTSA’s 2023 Customer Relationship Health Survey results indicated that 79% of respondents rated their experience with LTSA as ‘excellent’ or ‘very good.’ By continuing to listen to customers, we ensure our product and service improvements closely align with customer needs.
We continued to make significant investments to strengthen our core systems, incorporating innovative approaches to data and technology in ways that will benefit our customers. These efforts have positioned us to meet the challenges of a swiftly changing digital environment with technology solutions that can provide security, accessibility and flexibility for many years to come.
LTSA has continued to develop new business opportunities that benefit our customers and society at large. We engage with the Province of BC on ways to leverage our expertise, and we continue to work with Lands Advisory Board on a First Nation Land Governance Registry to meet the unique needs of Indigenous communities.
Acting with integrity and respect underpins all of our work. We continue to deliver reporting on Environmental, Social and Governance (ESG) activities and have adopted a phased approach to inform our future ESG strategy, with priority actions that connect key themes with our organizational purpose.
Building innovative and resilient systems is only possible with the commitment and involvement of our dedicated employees. We continue to grow our organization’s innovation capabilities through employee training and development. LTSA was once again named as one of the Top 100 Employers in BC and we thank our employees for helping make LTSA a great place to work.
Our focus will remain on reinvesting and strengthening core systems as we work to deliver on our vision of a real property market that is trusted and transparent