LTSA’s ongoing investment in core systems and operational excellence provides system stability and a robust infrastructure that can support enhancements and future innovations. Through a focus on streamlining systems and processes, LTSA is ensuring continued efficiency and accuracy of operations through market fluctuations and shifts to customers’ needs.
LTSA’s Strategic Objectives
LTSA has identified four strategic objectives to support its mission of delivering innovative and trusted expertise and reliable land-related solutions to support the economy in the public interest:
- Improve Operational Excellence: Continually improve internal and customer-facing processes for a better service experience.
- Grow the Business in the Public Interest: Develop new business opportunities that solve problems for customers and society at large.
- Reinvest and Strengthen Core Systems: Enhance core systems to ensure LTSA remains the ‘trusted source and place’ for real property information.
- Continually Invest in People and Capabilities: Engage and invest in employees to build a customer-centric culture.
To achieve LTSA’s vision of a real property market that is trusted and transparent, LTSA will explore opportunities that enhance transparency, reduce fraud and increase efficiency of the real property market to build a connected and secure real property market for BC.
LTSA is bringing together key stakeholders across the financial, real estate and legal communities, as well as national and international leaders in land titles, to explore solutions that will ensure the ongoing integrity and security of real property transactions in BC. With the public interest paramount, LTSA is uniquely positioned to develop a real property platform that supports trusted and secure information sharing across the real property ecosystem. This overarching platform strategy builds on LTSA’s expertise in land-related matters, successful business transformation, and development of innovative technology solutions to support improved collaboration and efficiencies for customers and stakeholders.
Advancements in technology provide the opportunity to strengthen systems and incorporate updated practices to the real property market. To ensure comprehensive security and deter fraudulent activity, LTSA is advocating for updated industry standards to protect the real property system including new processes for identity verification.