As LTSA evolves to meet customer needs, our strategic objectives guide our commitment to support the real property market with trusted services, products, and registries. LTSA is dedicated to continuous improvement and the enhancement of our digital capabilities; by enhancing our core systems, we ensure LTSA remains the ‘trusted source and place’ for real property information.
To achieve year-on-year improvements in customer experience, LTSA is committed to ongoing customer consultation – resulting in a collaborative approach to innovation. Maintaining an open dialog with customers means we can continue building and improving systems that work better for everyone. Key business initiatives and achievements delivered to support this objective include Survey Plan Services Modernization, Application Platform Modernization, Web Filing adoption, and ongoing improvements to myLTSA and ParcelMap BC. As a company that many people and professionals rely on every day, the integrity of our systems are critical. Here’s a few more details on what we’re currently working on:
- Application Platform Modernization
LTSA is in the early stages of building a new underlying application platform to modernize the technology foundation and leverage the recent transition to cloud-based services and infrastructure. This will improve reliability and enhance our ability to remain agile and scale to demand. The application platform will support efficiencies in maintaining products and services and build a modern foundation for new products, services and features.
- Survey Plan Services Modernization
Building a platform to streamline the submission of survey plans, which are currently tracked in a number of different systems through paper or electronic filings, is in process. The benefits of this initiative include providing stakeholders with a single definitive survey plan source, reducing inefficiencies, errors and defects and delivering a more efficient workflow process.
- Cyber Security Program
With the majority of LTSA services being delivered online with modern technology, LTSA takes its Cyber Security Program very seriously. LTSA will continue to invest in strengthening its Cyber Security Program through continued employee training, performing vulnerability assessments and penetration testing, and conducting regular risk reviews.
The importance of online technology and access has been amplified across all industries in recent years. LTSA is focused on new ways we can modernize and transform how property professionals and the general public access land related services, including enhancement of our digital capabilities. Through the introduction of regulated, industry-compliant, innovative products and services we continue to take steps toward further streamlining online submissions, increasing efficiency and accuracy, cutting down on errors/ defects, and delivering an overall more efficient workflow process.