In today’s business environment where change is a constant presence, LTSA is focused on delivering operational excellence with a customer-centric focus. By continuing to reinvest and strengthen core systems, LTSA is on track to achieve a versatile infrastructure that supports ongoing enhancements and future innovations.
Our ongoing investments in core systems provides stability through periods of rapid change. We are confident that continual improvements to systems and processes will ensure LTSA is responsive to future market fluctuations while maintaining a high level of customer trust in the accuracy, security and efficiency of our systems.
Our commitment to operational excellence extends to all parts of our organization, where innovative ways of thinking and doing are continually explored. We are supporting our people in building skills that support adoption of technological advances and agile product development. We are incorporating innovative approaches in order to leverage data for insights and identifying enhancements that will benefit our customers as well as build on our position as a trusted source of real property information.
As we work to grow the business in the public interest, we want to ensure it is easy for customers to work with us. We recognize our customers’ needs and expectations are evolving in a changing digital environment. Enhanced discovery activities will inform our innovation efforts and help establish more effective and efficient workflows, reduce our customers’ administrative overhead, and mould our product and service offerings to increasingly digital ways of working.
LTSA continues to build on our established strategic objectives to achieve our vision of a real property market that is trusted and transparent. We will continue to innovate new ways to serve our customers in the future, and to evolve our products for a shifting environment. We view this customer-centric evolution as our responsibility to our customers and the entire province of British Columbia.
Learn more about LTSA’s business plan over the next three years: