As published in Volume 32 Number 1 of The Scrivener,
Matt Dockerty is Chief Information Officer at LTSA
In late 2022, I joined the Land Title and Survey Authority of British Columbia (LTSA) as Chief Information Officer, inspired and motivated because LTSA holds values that align with my own. Specifically, very important to me are the organization’s focus on working in public interest and our shared values of respect and integrity. I appreciate working with individuals who are striving for a better future; LTSA has so many smart and engaged people who are passionate about what they are doing.
My job as Chief Information Officer really comes down to two core things:
- keeping systems up and running properly to ensure they are available and secure; and
- helping the organization leverage technology as a driver for positive change.
Reinvesting in the core systems BC’s citizens depend on, LTSA is using technological innovations to support a real property market that is trusted and transparent.
Our ongoing investments in core systems help provide stability through periods of rapid change. Continual improvements to systems and processes ensure LTSA is responsive to market fluctuations while maintaining a high level of customer trust in the accuracy, security, and efficiency of our systems.
By adopting technological practices into our organization, we can ensure better automation and efficiency when building and updating our services. LTSA is currently in the early stages of visioning a modern Real Property Platform, intended to enable delivery of more adaptable and extendable systems that will improve customer experience by integrating capabilities and making systems easier to use.
The platform will be flexible to customers’ needs and will offer a range of services dependent on customer type. That includes
- a shared underlying technology and a standardized user portal for a unified customer experience;
- modernizing the land title system to enhance security and efficiency; and
- upgrading geospatial and data insight capabilities.
Currently in its early phases, the project will continue for a number of years as additional capabilities are built and implemented.
We are also continuing to work with our customers to understand their needs in a changing digital environment. We know our customers are looking for options that are efficient and easy to use. With that in mind, our focus is on developing online services with user-friendly workflows and interfaces.
The future of our industry depends on our proven ability to deliver integrated technology solutions that provide accurate, secure, and trusted information. I’m excited to be part of LTSA and to contribute toward creating innovative systems our customers can count on.