Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open 9 am – 3 pm, Monday to Friday by appointment only. Many common transactions are now available online. To book an in-person visit, contact the Customer Service Centre at 1-877-577-LTSA (5872) .

LTSAReinvest and Strengthen Core Systems

Reinvest and Strengthen Core Systems

Enhance core systems to ensure LTSA remains the ‘trusted source and place’ for real property information.

Key business initiatives and achievements delivered to support this objective include:

Application Platform Modernization

Built in 2010, ASTRA (Automated Survey and Title Registration Application) provides the backbone for many of LTSA’s transactions. During the year LTSA focused on building public filing functions for Change of Address and Claim of Builders Liens forms as well as building shared service capabilities, which gives LTSA a centralized, standardized portfolio of re-useable components, reducing duplication and development and product release time for future releases and giving development teams more time to focus on customer-specific capabilities.

Survey Plan Services Modernization

With ongoing input from land surveyors, the Survey Plan Services Modernization (SPSM) project was initiated in 2021 with the goal of building a platform to streamline the submission of survey plans. By completion, online services for survey plans will align with LTSA’s Web Filing capabilities, and an end-to-end workflow for land surveyors will streamline submissions for survey plans and associated dataset submissions. During the year, LTSA began development work on SurveyHub, a portal and virtual workspace for land surveyors, including usability sessions and workshops with future users. SPSM development work will continue in the 2023/2024 fiscal year.

Cyber Security Program

LTSA has a robust cyber security program in place, recognizing that the majority of LTSA services are delivered online with modern technology. To ensure continued vigilance against malicious online attacks, LTSA has implemented preventative measures to minimize risk, including frequent vulnerability and threat assessments, network penetration testing, regular security risk reviews, regular reviews and updates to IT policies and procedures, vendor security and privacy impact assessments, and regular security awareness training and testing for employees and contractors. In 2022/2023, LTSA completed security testing for all applications releases to production. LTSA maintained incident detection and response capabilities, performed a number of incident scenario analysis and tabletop exercises and reviewed and improved internal systems’ security compliance.