Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open by appointment only to protect the safety of our customers and staff. Customers can contact the Customer Service Centre on 1-877-577-LTSA (5872) to book an in-person visit.

Key business initiatives and achievements delivered to support this objective include:

ASTRA Modernization

Built in 2010, ASTRA (Automated Survey and Title Registration Application) provides the backbone for many of LTSA’s transactions. During the year, LTSA completed its containerization efforts, breaking larger legacy software components into smaller segments to allow for faster and more frequent updates, moved the majority of LTSA’s systems to the cloud operating environment and completed disaster recovery work. This work allowed LTSA to implement faster system upgrades and patches during the year and allowed for scaling of web filing and other systems to handle the record transaction volumes that occurred in the year with minimal service interruptions.

Survey Plan Services Modernization

With ongoing input from land surveyors, the Survey Plan Services Modernization (SPSM) project was initiated in 2021 and will continue for the next three years with the goal of building a platform to streamline the submission of survey plans. By completion, online services for survey plans will align with LTSA’s Web Filing capabilities, and an end-to-end workflow for land surveyors will streamline submissions for survey plans and associated dataset submissions. In the current initial phase, SPSM development focuses on the alignment of survey plan submissions in a single place where all related information can be managed. During the year, LTSA completed the design solutioning, and began early development work. SPSM development work will continue in the 2022/2023 fiscal year.

Web Filing Adoption

The Web Filing project has modernized LTSA’s customer facing systems by shifting from the use of PDF forms to web-based forms to enable an easier and more efficient filing experience with fewer defects, saving customers time and money. During this year, a number of legacy PDF forms were retired with almost all land title applications now submitted using Web Filing forms. LTSA also introduced improvements to the submission process, and completed a number of system releases to improve system validations for Web Filing forms resulting in increased automation and reduced defects. LTSA worked with third-party software vendors using Title Direct to integrate Web Filing capabilities into their programs with minimal disruption to customers.

ParcelMap BC

Serving as a common reference for parcel information in BC, ParcelMap BC provides standardized and up to-date parcel information which improves land-related research, planning, and business decisions for local governments, Crown agencies, and utilities. LTSA’s goal for ParcelMap BC is for it to be recognized and used as the authoritative cadastral parcel fabric representation throughout BC. As of March 31, 2022, ParcelMap BC has been adopted by 94 organizations (see Adopting ParcelMap BC).