Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open 9 am – 3 pm, Monday to Friday by appointment only. Many common transactions are now available online. To book an in-person visit, contact 1-877-577-LTSA (5872) .

LTSAReinvest and Strengthen Core Systems

Reinvest and Strengthen Core Systems

Enhance core systems to ensure LTSA remains the ‘trusted source and place’ for real property information.

Key business initiatives and achievements delivered to support this objective include:

Application Platform Modernization (Real Property Platform)

Built in 2010, ASTRA (Automated Survey and Title Registration Application) provides the backbone for many of LTSA’s transactions. In 2023/24, Application Platform Modernization continued its evolution with significant advancements in security and software delivery efficiency. This year, we introduced Multi-Factor Authentication (MFA) and implemented robust encryption in transit to enhance the security framework protecting all LTSA transactions. Alongside these security measures, we made critical improvements to our delivery pipeline, enhancing efficiency and reducing delivery times. We also sustained our commitment to building and enhancing public filing functions and shared service capabilities.

Survey Plan Services Modernization

With ongoing input from land surveyors, the Survey Plan Services Modernization (SPSM) project was initiated in 2021 with the goal of building a platform to streamline the submission of survey plans. By completion, online services for survey plans will align with LTSA’s Web Filing capabilities, and an end-to-end workflow for land surveyors will streamline submissions for survey plans and associated dataset submissions. During the year, LTSA launched a pilot for SurveyHub, a portal and virtual workspace for land surveyors, with broader customer adoption slated for the 2024/25 fiscal year.

Cyber Security Program

LTSA has a robust cyber security program in place, recognizing that the majority of LTSA services are delivered online with modern technology. To ensure continued vigilance against malicious online attacks, LTSA has implemented preventative measures to minimize risk. For more information see page 23 of the ESG Report.