System maintenance Archive - Page 12 of 29

Page 12 of 29

myLTSA System Availability for Sunday, July 18, 2021 — 2021/07/16

Customers are advised that the myLTSA service is expected to be available this Sunday between 11:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

[Resolved] System Alert: Scan on Demand (SOD) Delays at Kamloops Office — 2021/07/13

Customers are advised that Scan on Demand (SOD) requests assigned to LTSA’s Kamloops office are experiencing a delay due to a technical issue. SOD requests assigned to our Victoria and New Westminster offices are not affected.

We thank you for your patience and understanding as we work to resolve this issue. For any questions, please contact the LTSA Customer Service Centre: ltsa.ca/contact-us/

myLTSA System Availability for Sunday, July 11, 2021 — 2021/07/09

Customers are advised that the myLTSA service is expected to be available this Sunday between 6:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, July 4, 2021 — 2021/07/02

Customers are advised that the myLTSA service is expected to be available this Sunday between 9:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

[Resolved] System Alert: myLTSA Enterprise Billing Notifications — 2021/06/29

Customers using myLTSA Enterprise accounts between June 25-29, 2021 for LOTR filings may have experienced a technical issue resulting in an incorrect billing notification in their myLTSA inbox; specifically, the Juricert fee and GST ($2.86), though listed, was not included in the total. myLTSA Enterprise Account Statements remained accurate. Updated notifications will not be reissued and no customer action was required. For more information, please contact myLTSA Technical Support: ltsa.ca/contact-us/

myLTSA System Availability for Sunday, June 27, 2021 — 2021/06/25

Customers are advised that the myLTSA service is expected to be available this Sunday between 12:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Thursday, June 24, 2021 — 2021/06/24

Customers are advised that the myLTSA service is expected to be unavailable this Thursday during the routine system maintenance window from 8:00 pm to 11:00 pm. Regular system access will resume at 6 am Friday, June 25.

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[Resolved] System Alert: myLTSA Enterprise Email Forwarding — 2021/06/23

Customers using myLTSA Enterprise for search requests may experience a technical issue resulting in a delay in myLTSA inbox items being forwarded to their email address. We are aware of this issue and are working to resolve it. For more information or if you have been impacted, please contact the LTSA Customer Service Centre: ltsa.ca/contact-us/

myLTSA System Availability for Sunday, June 20, 2021 — 2021/06/18

Customers are advised that the myLTSA service is expected to be available this Sunday between 12:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, June 13, 2021 — 2021/06/11

Customers are advised that the myLTSA service is expected to be available this Sunday between 6:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, June 6, 2021 — 2021/06/04

Customers are advised that the myLTSA service is expected to be available this Sunday between 1:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, May 30, 2021 — 2021/05/28

Customers are advised that the myLTSA service is expected to be available this Sunday between 6:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, May 23, 2021 — 2021/05/21

Customers are advised that the myLTSA service is expected to be available this Sunday between 11:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, May 16, 2021 — 2021/05/14

Customers are advised that the myLTSA service is expected to be available this Sunday between 12:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

[Resolved] System Alert: LOTR Credit Card Transactions — 2021/05/10

RESOLVED May 14, 2021 Customers using myExplorer accounts for LOTR search requests and other transactions may be experiencing a technical issue with the processing of credit card payments resulting in orders being unfulfilled. We are aware of this issue and are working to resolve it. For more information or if you have been impacted, please contact the LTSA Customer Service Centre: https://ltsa.ca/contact-us/.