Continually Invest in People and Capabilities
Engage and invest in employees to build a customer-centric culture.
Key achievements for this objective include:
Employee Engagement and Collaboration
LTSA conducted an engagement survey in 2025 and achieved a participation rate of 95%. Throughout the year, LTSA continued to evolve and advance action plans to improve the employee experience. LTSA will conduct a subsequent annual survey on employee engagement in June 2026.
Leadership Excellence
LTSA has invested in an in-house leadership program to develop capabilities which support strategic thinking, focused performance management and effective program delivery. The program includes formal training, coaching and mentorship, which strengthens organizational culture and helps LTSA deliver on strategy.
Continuous Learning and Growth
LTSA invests in the learning and development of employees to strengthen innovation capabilities and build skills that enhance understanding of public interest and drive business performance. An ongoing monthly Lunch and Learn program offered sessions to improve business knowledge, life skills and personal wellbeing. LTSA also continued to support individual requests for external training and development in support of organizational and team objectives.
A Modern and Inclusive Workplace
LTSA has continued to maintain diversity, equity and inclusion (DE&I) initiatives and has incorporated ongoing enhancements to best practices and organizational culture. LTSA supports equity and reduced inequalities through regular review of hiring practices, pay equity and an organizational culture where all our people can share their diverse views, skills and backgrounds. LTSA continues to implement it’s first Accessibility Plan which provides a three-year view of efforts to identify, remove, and prevent barriers that affect people with disabilities who use LTSA’s services and facilities.
Award Winning Culture
LTSA has once again been recognized as one of BC’s Top Employers by the editors of Canada’s Top 100 Employers. This is the eighth year in a row for LTSA to be on the list (2019-2026). BC’s Top Employers is a special designation that recognizes those employers in BC that lead their industries in offering exceptional places to work. Employers are compared to other organizations in their field to determine which offers the most progressive and forward-thinking programs to attract and retain talented employees.