Canada Post Disruption Alert Level: MEDIUM

Due to the Canada Post national strike, customers are advised that mail applications and mailed notices will be subject to delays. Learn more

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Access myLTSA Services

Order a current land title or plan with myLTSA – LTSA’s online service for search, filing, and more. Register Now

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Need to change your address? Alert Level: LOW

Learn how to update your mailing address on title with LTSA’s online application form or learn how to make other changes to title.

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Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open 9 am – 3 pm, Monday to Friday by appointment only. Many common transactions are now available online. To book an in-person visit, contact the Customer Service Centre at 1-877-577-LTSA (5872) .

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LTSAAbout UsOur MandateLTSA Strategy and Business Plans

LTSA Strategy and Business Plans

Contents

Strategic Direction

The mission of the LTSA is to deliver innovative trusted expertise and reliable land-related solutions to support the economy in the public interest.

The LTSA’s vision is a real property market that is trusted and transparent.

In pursuit of our mission and vision, the LTSA has a set of core values:

  • Accountability: We are accountable and responsive to customers and stakeholders.
  • Integrity: We act with the highest standards of integrity.
  • Respect: We treat each other and our customers and stakeholders with respect.
  • Improvement: We continuously improve our business, and increase our knowledge and skills.

Strategic Objectives

LTSA has identified four strategic objectives to support its mission of delivering innovative and trusted expertise and reliable land-related solutions to support the economy in the public interest:

  1. Improve Operational Excellence: Continually improve internal and customer-facing processes for a better service experience.
  2. Grow the Business in the Public Interest: Develop new business opportunities that solve problems for customers and society at large.
  3. Reinvest and Strengthen Core Systems: Enhance core systems to ensure LTSA remains the ‘trusted source and place’ for real property information.
  4. Continually Invest in People and Capabilities: Engage and invest in employees to build a customer-centric culture.

LTSA will achieve these objectives in compliance with the regulatory framework and agreements that apply to the organization. Maintaining and strengthening LTSA’s reputation for being the trusted source for real property information is paramount. LTSA achieves this through responsible and prudent fiscal management, a critical focus on its cybersecurity program and by continually seeking innovative ways to improve the business and the customer experience.

Business Plans

The LTSA Business Plan is a three-year plan that is guided by the LTSA’s strategic direction.

The plan outlines the initiatives and operational tactics the LTSA will use to achieve our strategic objectives and priorities.