FAQs

What is the address for the land title office?

The LTSA has land title offices in Kamloops, New Westminster and Victoria. For hours and address information, visit...

Why can't the land title office give me legal advice?

Land title staff are unable to advise on legal rights or actions associated with land titles and charges. The Registrar of Land Titles and staff...

What is the LTSA's mandate?

Established in 2005, the Land Title and Survey Authority of British Columbia (LTSA) is a publicly accountable, statutory corporation responsible...

Why is it important to hire a professional?

Professionals such as lawyers, notaries public, real estate agents and land surveyors contribute to having a high quality land title system in BC...

To whom is the LTSA accountable?

The LTSA is accountable to the users of British Columbia's land title and survey systems. Accountability and transparency of LTSA operations is...

If you are seeking copies of land title records, please visit Search Land Title Records or email customerservice@ltsa.ca. Questions about your myLTSA account and system setup can be submitted through this web form.

The LTSA is subject to the Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA provides access and establishes privacy rights to information that is collected or controlled by public bodies in British Columbia.

Most of the land title and survey records managed by the LTSA are available from the Land Title Offices and Surveyor General records.

The LTSA also publishes information relating to ongoing operations. FIPPA supplements the above information access processes. Requests can be made through the LTSA's Privacy Officer.

How to Request Records under FIPPA 

  • FileFOI Request Form by providing as many details as possible about the records you are requesting:
    • The document(s) name
    • Date range
    • The subject
    • Anything else you can provide to help us identify the records
  • FIPPA requires public bodies to respond to requests within 30 business days, though we will try to respond sooner.

If the LTSA collects personal information (as defined in FIPPA) in connection with a request for access to records:

  1. the purpose of collecting such information is to consider and process the request and the collection is authorized under section 26(c) of FIPPA;
  2. the LTSA will use and disclose such information only for the purpose of considering and processing the request;
  3. the LTSA will manage such information in compliance with FIPPA and the LTSA's Personal Information Protection Policy; and
  4. the contact information of the person in the LTSA who can answer questions about the collection of such information is set out below.

Process for Records Requested under FIPPa 

If the requested document is regularly available through standard LTSA access channels, you will be directed to use these channels and may inquire further if you believe a Freedom of Information request is appropriate.

All records released under a FIPPA Freedom of Information request are reviewed prior to release to ensure that their disclosure is consistent with FIPPA’s privacy requirements.

Freedom of Information requests may incur fees. Fees are charged in accordance with FIPPA and depend on the quantity of records requested and the time required to locate them. A fee estimate is provided to the requestor prior to the work being undertaken.

Where to Direct Questions

Collection of personal information is to maintain the systems and registries within the LTSA’s statutory mandate, including to process applications in accordance with specific statutory provisions in the Land Title Act, Land Act and Land Owner Transparency Act under the authority of sections 26(a) and 26(c) of FIPPA. Questions regarding this collection should be directed to the following:

By Phone:

  • Greater Vancouver area: 604-630-9630 (Press 1)
  • Elsewhere in BC, Canada and the US: 1-877-577-LTSA (5872 - Press 1)

By Email:

FOIPPA @ ltsa.ca

By Mail:

Privacy Officer
Land Title and Survey Authority of British Columbia
Suite 200, 1321 Blanshard Street
Victoria, BC V8W 9J3

If you have concerns over how your request was handled, you may contact the Office of the Information and Privacy Commissioner for British Columbia. The Commissioner is an independent Officer of the Legislature of British Columbia who monitors how public bodies respond to requests for access to information and how they protect the privacy of personal information. If there is a dispute between you and a public body about your information and privacy rights, the Commissioner has the authority to investigate. The Commissioner ensures that your rights under FIPPA are protected and that disputes are resolved in a fair and unbiased manner.