Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open by appointment only. Many common transactions are now available online. To book an in-person visit, contact the Customer Service Centre at 1-877-577-LTSA (5872) .

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Claim of Builders Lien Online Application Now Available

File a Claim of Builders Lien application online at ltsa.ca/FileCBL. The new online application includes the option to easily prepopulate key information. LTSA encourages customers to use the online form to submit an application online, by mail or in person.

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LTSA Customer Relationship Health Survey Results

As a customer-centric organization, the Land Title and Survey Authority of British Columbia (LTSA) periodically conducts a Customer Relationship Health Survey to receive feedback from customers and stakeholders. The survey measures our customer’s overall experience with LTSA and is one of several ways we engage with customers to ensure our products and services continually deliver value and innovation.

In fiscal year 2021/22, LTSA worked with Sentis Market Research to administer the survey. Over 2,000 survey responses were collected in January 2022.

Across all responses, LTSA received a rating of 79% for overall experience, which represents the percentage of respondents who indicated their experience with LTSA was either excellent or very good. This is a small rating increase from the previous survey in 2021, which was 77%.

In addition, a total of 88% of respondents gave the organization a rating of excellent or very good for being a trusted source of property information.

LTSA is using these survey results to identify enhancements to our business that will improve our customers’ experience. Over the coming months, we plan to:

  • Continue to improve the functionality and workflow of myLTSA to increase the efficiency, accuracy and security of land title and survey submissions.
  • Help customers reduce defects on land title submissions by refining system validations and increasing awareness about how to avoid common defects. To learn more about defect reduction or view  our related webinar, please visit Common Errors Leading to Defect.
  • Improve and expand online services to simplify the transaction process for both public and professional customers, including the upcoming addition of online forms for certain transactions from our public customers.

Thank you to everyone who took the time to share your feedback. The next LTSA Customer Relationship Health Survey will be conducted in early 2023.

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