System maintenance Archive - Page 19 of 35

Page 19 of 35

[Resolved] System Alert: Telephone Queue — 2021/09/17

An issue affecting our telephone queue Thursday afternoon has now been resolved. We apologize for any inconvenience this may have caused.

myLTSA System Availability for Sunday, September 12, 2021 — 2021/09/10

Customers are advised that the myLTSA service is expected to be available this Sunday between 10:00am and 11:00pm.
System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.
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myLTSA System Availability for Sunday, September 5, 2021 — 2021/09/03

Customers are advised that the myLTSA service is expected to be available this Sunday between 2:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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myLTSA System Availability for Sunday, August 29, 2021 — 2021/08/27

Customers are advised that the myLTSA service is expected to be available this Sunday between 12:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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myLTSA System Availability for Sunday, August 22, 2021 — 2021/08/20

Customers are advised that the myLTSA service is expected to be available this Sunday between 12:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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myLTSA System Availability for Sunday, August 15, 2021 — 2021/08/13

Customers are advised that the myLTSA service is expected to be available this Sunday between 12:00pm and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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myLTSA System Availability for Sunday, August 8, 2021 — 2021/08/06

Customers are advised that the myLTSA service is expected to be available this Sunday between 11:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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myLTSA System Availability for Sunday, August 1, 2021 — 2021/07/30

Customers are advised that the myLTSA service is expected to be available this Sunday between 6:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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[Resolved] System Alert: TCOL and eSH Intermittent Access Delays — 2021/07/27

Customers who order Tax Certificates Online or access eStrataHub via myLTSA Enterprise are advised that the service provider is experiencing intermittent access issues. Aware of this situation, they are working to resolve it. As a temporary short-term measure, try accessing the service again after waiting 15 minutes.
If you have questions, please contact APIC customer service by phone at 1.877.953.8253 or by email at accesspoint@apicanada.com (for TCOL) or estratahubadmin@estratahub.com (for eSH).

myLTSA System Availability for Sunday, July 25, 2021 — 2021/07/23

Customers are advised that the myLTSA service is expected to be available this Sunday between 10:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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myLTSA System Availability for Sunday, July 18, 2021 — 2021/07/16

Customers are advised that the myLTSA service is expected to be available this Sunday between 11:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

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[Resolved] System Alert: Scan on Demand (SOD) Delays at Kamloops Office — 2021/07/13

Customers are advised that Scan on Demand (SOD) requests assigned to LTSA’s Kamloops office are experiencing a delay due to a technical issue. SOD requests assigned to our Victoria and New Westminster offices are not affected.

We thank you for your patience and understanding as we work to resolve this issue. For any questions, please contact the LTSA Customer Service Centre: ltsa.ca/contact-us/

myLTSA System Availability for Sunday, July 11, 2021 — 2021/07/09

Customers are advised that the myLTSA service is expected to be available this Sunday between 6:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

myLTSA System Availability for Sunday, July 4, 2021 — 2021/07/02

Customers are advised that the myLTSA service is expected to be available this Sunday between 9:00am and 11:00pm.

System maintenance procedures are typically scheduled for Sunday. This availability can change due to unforeseen circumstances.

View myLTSA System Availability

[Resolved] System Alert: myLTSA Enterprise Billing Notifications — 2021/06/29

Customers using myLTSA Enterprise accounts between June 25-29, 2021 for LOTR filings may have experienced a technical issue resulting in an incorrect billing notification in their myLTSA inbox; specifically, the Juricert fee and GST ($2.86), though listed, was not included in the total. myLTSA Enterprise Account Statements remained accurate. Updated notifications will not be reissued and no customer action was required. For more information, please contact myLTSA Technical Support: ltsa.ca/contact-us/