In 2024/25, LTSA continued to deliver on its strategy and vision, making strong progress across all strategic priorities. We also met the performance measures set by our Operating Agreement with the Province, including targets for average processing times for Land Title Act Instruments, Land Act Surveys, and Crown Grants.
Our 2025 Customer Relationship Health Survey reflected continued strong customer satisfaction, with 78% of respondents rating their experience with LTSA as ‘excellent’ or ‘very good.’ By listening closely to customer feedback, we ensure our product and service improvements remain aligned with evolving customer needs.
Significant investments have been made to strengthen LTSA’s core systems, positioning the organization to meet the challenges of a swiftly changing digital environment with technology solutions that deliver security, accessibility and flexibility for years to come. We are creating new opportunities that benefit our customers and society. Through our Verified Transaction Initiative, LTSA is leading the digital transformation of real estate transactions, modernizing and simplifying the property transfer process while enhancing trust, transparency, and security for the public. This includes introducing digital credentials that securely link property owners to their interests in land, and enhanced digital verification for the professionals involved in a real estate transaction to increase transparency and reduce potential for fraud.
LTSA’s innovation capabilities continue to grow, supported by ongoing employee training and development. We are proud that LTSA was once again recognized as one of the Top 100 Employers in BC, a reflection of our exceptional team and workplace culture.
We continue to collaborate with the Province on ways to leverage our expertise, and we continue to work with the Lands Advisory Board on the development and launch of a First Nations owned and operated land registry to meet the unique needs of Indigenous communities across Canada.
Looking ahead, LTSA remains committed to reinvesting in and strengthening core systems as we work to realize our vision of a real property market that is trusted and transparent.