LTSA is committed to introducing improvements that are valued by our customers. Every year, we invite a significant number of our customers and stakeholders to complete a comprehensive survey about their experience working with us. The survey is administered on behalf of LTSA by a third-party agency, The Sentis Group.
In addition to workshops and post-transaction feedback, a number of departments across the organization use results from the survey to identify ongoing enhancements to our customers’ experience.
The survey is sent to active LTSA account users (Explorer, Enterprise, CSAIR, LOTR), ParcelMap BC, AutoProp and SurveyHub users) and takes approximately 10 minutes to complete.
The survey covers a range of topics, including:
-
LTSA’s overall customer experience, ease of doing business, satisfaction, trusted source of property information, dynamic organization that continually improves, and strategic partner for your work.
-
LTSA products such as LTSA account, CSAIR, LOTR, ParcelMap BC, AutoProp and SurveyHub
-
LTSA services like customer service, tech support, online help resources and webinars
- LTSA transactions such as land title applications, ordering plans and documents or submitting PMBC datasets
-
Customer suggestions for general improvements
In 2024/25, 96% of customers rated their overall experience with LTSA as “good”, “very good” or “excellent” with 78% of responses indicating a “very good” or “excellent” rating.