LTSA’s governance and operating models have reflected Environmental, Social and Governance (ESG) principles since its inception in 2005. LTSA is continuing to build on these principles to contribute positively to society within LTSA’s mandate and the ecosystem within which it operates.
LTSA has identified the following ESG topics as important focus areas. They were selected based on feedback from stakeholders, customers, employees and the Board of Directors via an ESG Materiality Assessment Survey
• Climate Change and Sustainable Operations
Two of four leased offices are LEED Gold facilities, and the Victoria and Vancouver offices have amenities for employees who choose to commute by bicycle or public transit. LTSA is doing its part to reduce paper and emissions associated with mail through electronic filing of records, electronic survey plan submissions and a focus on improving online services. The organization works with vendors to procure goods which are sustainably and ethically sourced, and to recycle or donate outdated computer and hardware assets
• Disaster Recovery from Climate Change
LTSA supports British Columbians in disaster recovery matters, including re-establishing survey evidence after fire or flood and proactive policy development to support boundary establishment after an earthquake event.
• Customer Experience
LTSA’s social impact is demonstrated through transparent communication with customers, including regular events, webinars and updates that occur throughout the year on a variety of topics. LTSA collects the ongoing feedback from customers and public via customer support teams and the annual Customer Relationship Health Survey.
• Diversity, Equity and Inclusion
LTSA’s DE&I vision statement helps shape the identity of the organization and sends a clear message to current and future employees about LTSA’s culture: We are committed to fostering a safe, respectful and inclusive workplace where all employees can share their diverse views, skills and backgrounds. Valuing employee diversity strengthens workplace trust and enhances our ability to innovate in service of our customers and partners.
• Indigenous Reconciliation
LTSA has implemented an Indigenous Reconciliation Action Plan to guide LTSA in aligning with the United Nations Declaration on the Rights of Indigenous Peoples and responding to the Calls to Action from the Truth and Reconciliation Commission.
• Anti-Corruption / Fraud
LTSA’s commitment to fraud protection and anti-corruption efforts is demonstrated through work to develop the verified transaction, which provides enhancements to security, improved access to information and data, and interoperability with other public service agencies.
• Cyber Security and Data Privacy
LTSA conducts continuous monitoring for security related events and potential threats and responds and adjusts its approach as necessary. LTSA conducts privacy and security impact assessments and security testing for all new products prior to launch, and maintains a business continuity management plan to ensure operational resilience.
Learn more about LTSA’s commitment to social responsibility and accessibility