Update April 17, 11:45am: The intermittent performance issues affecting some LTSA systems have been resolved. We thank you for your patience as we resolved this issue.
Update April 17, 10:00am: The intermittent performance issues affecting some LTSA systems have been largely resolved. Some customers may continue to experience intermittent issues as we restore full system functionality. We continue to monitor the situation closely and thank you for your patience. An update will be provided at 12pm.
Update 2pm: The intermittent performance issues affecting some LTSA systems are in the process of resolving. We continue to monitor the situation closely. Restoring full system functionality remains our top priority. Thank you for your patience. An update will be provided tomorrow at 9am.
Update April 16 10am: LTSA account customers may continue to experience intermittent performance issues, with pages requiring a refresh. Please do not resubmit packages. We are working on a resolution and thank you for your patience. An update will be provided at 2pm.
Update 3:30pm: LTSA account systems are in the process of being restored. Some pages may require a refresh. Customers are advised to verify that their applications have been submitted successfully. We apologize for any inconvenience this may have caused and thank you for your patience.
Update 2pm: LTSA account customers may continue to experience access issues and unexpected error messages. Thank you for your patience as we are working on a resolution. The next update will be provided at 4pm.
System Alert: Starting at 10:30am today, LTSA account customers may experience an issue accessing pages and encounter unexpected errors. We are working on a resolution and thank you for your patience. An update will be provided at 2pm.