The Land Title and Survey Authority of British Columbia (LTSA) is pleased to share the results from the 5-year review of the Operating Agreement between the LTSA and the Province.
Every five years, the LTSA and the Province conduct a performance review in relation to each party fulfilling its obligations as outlined in the Operating Agreement. The Province, through the Ministry of Forests Lands Natural Resource Operations and Rural Development (MFLNRORD), is responsible for the legislative framework for BC’s land title and survey systems. The LTSA is required to meet obligations and performance targets established by the Province through legislation and an Operating Agreement. The latest review was completed in August 2020.
In the five years ending January 19, 2020, both the Province and the LTSA fulfilled their obligations. The LTSA demonstrated strong value to stakeholders; exceeded the performance targets; reduced the number of complaints; and, consistently achieved high customer satisfaction and level-of-trust ratings. As a customer-centric organization, the LTSA is proud of its achievements in these areas because they reflect our continuous efforts to provide customers with a quality service experience.
The LTSA has grown significantly in the past five years, expanding to include new public services such as the Land Owner Transparency Registry. As the LTSA continues to grow, it will need to keep the mechanisms used to liaise with MFLNRORD strong and ensure the investment decisions it is making remain congruent with its mandate and the Province’s priorities. The LTSA is working with MFLNRORD to establish an improved process for these communications moving forward.