Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open by appointment only to protect the safety of our customers and staff. Customers can contact the Customer Service Centre on 1-877-577-LTSA (5872) to book an in-person visit.

LTSA Releases 2020/21 Annual Report

The Land Title and Survey Authority of British Columbia (LTSA) is a publicly accountable, statutory corporation responsible for operating BC’s land title and survey systems. LTSA’s Annual Report has been published which reports our performance in achieving operational and financial targets for the year ended March 31, 2021.

Download LTSA Annual Reports

LTSA will be holding its Annual General Meeting via online video conference rather than at a physical location. Further details and instructions for attending online are included in the formal Notice of AGM posted to LTSA.ca on June 1, 2021.

Since its creation in 2005, LTSA has consistently met or exceeded all land title and survey performance targets set by the Province in the Operating Agreement, and its solid performance record continues across operational and financial measures. In 2020/2021, 5.9 million online business transactions were conducted.

  • LTSA successfully processed land title registrations with an average turnaround time of 3.6 days against a target of 6 days.
  • LTSA confirmed Crown land survey plans with an average processing time of 5 days and issued Crown Grant documents with an average turnaround time of 6.8 days. These performance times are well within the target of 21 days for both types of transactions.

LTSA responded to global changes created by the COVID-19 pandemic with resilience and agility, continuing to deliver essential services while maintaining accountability and integrity. The investments LTSA made over the years into electronic filing and automation of land title transactions helped to successfully maintain operations during the COVID-19 pandemic. As an essential service, LTSA was able to pivot quickly to maintain stakeholders’ trust in the land registry system and provide service with minimal interruption while protecting the health and safety of our customers and employees.

In 2020/21, LTSA continued to transform its business by delivering innovative solutions through a customer-centric approach. This strategy has enabled LTSA to grow while remaining true to the core mandate: to provide British Columbians with certainty and confidence in the land-related registries, survey systems and information, while maintaining accountability and integrity. LTSA is dedicated to building meaningful relationships with stakeholders and customers. The ongoing feedback and advice received through many surveys, focus groups, and working committees is deeply appreciated and allows for continuous improvement.

Working collaboratively with the Province, filings to the Land Owner Transparency Registry (LOTR) began on November 30, 2020, an initiative that demonstrates LTSA’s commitment to serving in the public interest. As part of LTSA’s ongoing improvements to electronic filing, the Web Filing project build was completed in 2020/21 and provides the foundation to continue modernizing land title submissions, increasing efficiency and accuracy, and maintaining a secure and reliable electronic filing system.

LTSA continued to explore opportunities related to assisting First Nations with land registration services, providing support to First Nations and government in the later stages of the treaty process and offering an option for land registration once a final agreement is in place.

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