LOTR Support Hours Extended to 6pm Alert Level: MEDIUM

From Nov. 21 to 25, support hours will be extended to 6pm for enquiries about Land Owner Transparency Registry (LOTR) filings. Contact the Customer Service Centre at 1-877-577-LTSA (5872) or online. The deadline to file is Nov. 30, 2022. Avoid the last-minute rush; file now.

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Front Counters Open By Appointment Only Alert Level: LOW

Please be aware that LTSA’s Land Title Office front counters are open by appointment only. Many common transactions are now available online. To book an in-person visit, contact the Customer Service Centre at 1-877-577-LTSA (5872) .

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Claim of Builders Lien Online Application Now Available

File a Claim of Builders Lien application online at ltsa.ca/FileCBL. The new online application includes the option to easily prepopulate key information. LTSA encourages customers to use the online form to submit an application online, by mail or in person.

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We Are Listening – LTSA Survey

The Land Title and Survey Authority of British Columbia (LTSA) will be inviting customers and stakeholders over the next few weeks to share their feedback about working with us. We are conducting this research in collaboration with Sentis Market Research and expect to share the results by the end of this year.

As a customer-centric organization, the LTSA Relationship Health Survey is one of several means the LTSA uses to achieve accountability and ensure our business continually delivers value. This survey measures our customers’ satisfaction with LTSA services and how well we fulfill our promise as a trusted source of property information.

The LTSA thanks all customers in advance for their participation. Learn more about the 2018 survey results, how Web Filing is improving the customer experience, and our progress on Stakeholder and Customer Objectives in 2020.

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